Terms & Conditions

1. About Us

This website (the “Site”) is operated by Knesko, LLC (USA), Knesko UK Limited, Knesko EU B.V. and Knesko Australia Pty Ltd (collectively, “Knesko,” “we,” “us,” “our”). Our principal U.S. place of business is 107 N Reino Rd., Suite 120, Newbury Park, California 91320 USA. Contact: support@kneskoskin.com | +1 800‑454‑3091 (US) | +1 310 402 2098 (international).

2. Acceptance of Terms

By accessing the Site or purchasing products (“Products”) you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy.

3. Eligibility

You must be (a) at least 18 years old (or the age of majority in your jurisdiction) and (b) capable of forming a legally binding contract. By ordering you represent and warrant that you meet these requirements.

4. Account Security

You are responsible for safeguarding login credentials and for all activity under your account.

5. Orders & Availability

All orders are offers to purchase and subject to acceptance by us. We reserve the right to cancel or limit quantities.

6. Prices & Payment

Prices are shown in the checkout currency and exclusive of applicable sales tax, VAT, GST, import duties and shipping unless expressly stated. We accept the payment methods displayed at checkout.

7. Shipping, Title & Risk of Loss

Title and risk of loss transfer to you upon our delivery to the carrier. Target transit times are estimates only.

8. Returns & EU/UK Right of Withdrawal

• U.S. & Rest of World: Return unopened Products within 30 days of delivery for a refund of the purchase price (shipping non‑refundable).

• EU/UK Consumers: You have a 14‑day statutory “cooling‑off” period. To exercise, email returns@kneskoskin.com with your order number and clear statement of cancellation. We will issue an RMA; you must return Products within 14 days of notice. We will reimburse the Product price and standard outbound shipping within 14 days of receipt (or evidence) of return.

9. Promotional Codes & Gift Cards

Codes are single‑use, non‑transferable, no cash value, and expire on the date stated. Gift cards are electronic, non‑reloadable and non‑redeemable for cash except where required by law.

10. Intellectual Property

All content on the Site—including text, graphics, logos, product images, videos and code—is the property of Knesko or its licensors and is protected by U.S. and international laws. No licence is granted except for personal, non‑commercial use of the Site in accordance with these Terms.

11. User Content

If you upload, post or otherwise submit any content, you grant Knesko a perpetual, worldwide, royalty‑free licence to use, reproduce, modify, publish and display such content in any media. You represent that you own or control all rights to your submission.

12. Disclaimer of Warranties

Except to the extent prohibited by law, the Site and Products are provided “AS IS” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non‑infringement. Some jurisdictions do not allow disclaimers of implied warranties, so the above may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, Knesko shall not be liable for any indirect, incidental, punitive or consequential damages, or for lost profits, arising from or related to your use of the Site or Products, even if advised of the possibility. Our aggregate liability shall not exceed the amount you paid us for the applicable Product(s). Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Knesko and its officers, directors, employees and agents from any claim or demand arising out of your breach of these Terms or misuse of the Site.

15. Accessibility Statement

Knesko is committed to providing a website that is accessible to the widest possible audience in accordance with WCAG 2.1 Level AA guidelines. If you experience difficulty accessing any part of our Site, please contact us at accessibility@kneskoskin.com or +1 800‑454‑3091 (US) | +1 310 402 2098 (international). We will work with you to provide the information or item you seek through an alternate communication method.

16. SMS / Text Messaging Program

16.1 Consent. By enrolling in or using KNESKO’s SMS/text messaging service (the “SMS Program”), you agree to these SMS Terms. By providing your mobile phone number and opting in, you expressly consent to receive recurring SMS/text messages from or on behalf of Knesko, LLC at the number you provided, including messages sent using an automatic telephone dialing system or other automated technology. Messages may include transactional content (e.g., order updates, shipping notifications, subscription alerts, account notices) and promotional content (e.g., special offers, product launches, abandoned cart and abandoned checkout reminders). Your consent is not a condition of any purchase, and participation in the SMS Program is voluntary.

16.2 Eligibility. You must be at least 18 years of age and the owner or authorized user of the wireless device and mobile telephone number you submit. The SMS Program is currently offered to mobile subscribers in the United States on participating carriers.

16.3 Service Providers. The SMS Program is operated using third‑party messaging service providers, including Recharge, Inc. and Klaviyo, Inc. These providers act on our behalf and are bound by confidentiality obligations.

16.4 Message Frequency. Message frequency varies based on your interactions with us, your account activity, and our marketing schedule.

16.5 Message and Data Rates. Standard message and data rates may apply to each message sent or received in connection with the SMS Program, depending on your wireless plan. Please check with your wireless carrier for details. Knesko is not responsible for any carrier charges incurred.

16.6 Opting Out. You may cancel the SMS Program at any time by texting STOP to any message you receive from us. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to re‑enroll, reply START or sign up again through our website.

16.7 Help. For help with the SMS Program at any time, reply HELP to any message, contact us at support@kneskoskin.com, or call +1 800‑454‑3091 (US) | +1 310 402 2098 (international).

16.8 Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Knesko is not responsible for any delay in the receipt of any SMS messages, as delivery is subject to effective transmission by your wireless network operator. Knesko is not liable for losses or damages arising from any: (a) non‑delivery, delayed delivery, or misdirected delivery of any SMS message; (b) inaccurate or incomplete content within an SMS message; or (c) use or reliance on any SMS message content.

16.9 Changes to Your Mobile Number. If your mobile telephone number changes, is deactivated, or is transferred to another person, you agree to promptly notify us by texting STOP from the original number and, if you wish to continue receiving messages, re‑enrolling from your new number. You agree that we may treat any opt‑in associated with a number assigned to another person as valid until you notify us otherwise.

16.10 Do‑Not‑Call Registry. Your enrollment in the SMS Program constitutes your express written consent to receive messages from us, even if your mobile telephone number is registered on any federal or state Do‑Not‑Call list, as permitted by applicable law.

16.11 Privacy. Your phone number and SMS‑related data are collected, used, and stored in accordance with our Privacy Policy. Knesko does not sell, rent, or share your mobile telephone number or SMS opt‑in data with any third party for that third party’s own marketing purposes. We share this information only with our SMS service providers solely for the purpose of operating the SMS Program.

16.12 Changes to These SMS Terms. We may modify or discontinue the SMS Program or any of its features at any time, with or without notice. Continued participation in the SMS Program after any change to these SMS Terms constitutes your acceptance of the change.

17. Dispute Resolution – U.S. Residents

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim or controversy arising out of or relating to these Terms, the SMS Program, or your use of the Site or Products (collectively, “Disputes”) shall be resolved by binding arbitration on an individual basis in accordance with the rules of the American Arbitration Association. Arbitration will take place in Los Angeles County, California, unless we mutually agree otherwise. You and Knesko waive any right to a jury trial or to participate in a class action. The arbitrator may award relief only on an individual basis and only to the extent necessary to redress your individual claim(s). This arbitration clause shall not apply to EU/UK consumers, who may invoke local mandatory rights, or to any claim that by law cannot be subject to arbitration.

18. Governing Law & Jurisdiction

• U.S. consumers: California law, without regard to its conflict‑of‑law principles, governs these Terms and any Dispute that is not subject to arbitration. Any non‑arbitrable claim shall be litigated exclusively in the state or federal courts of Los Angeles County, California.

• EU/UK consumers: These Terms are governed by your local mandatory consumer laws; any disputes may be brought before your local courts.

• Consumers elsewhere: The laws of the country in which you reside apply to mandatory consumer protections; otherwise, the substantive laws of California apply.

19. Changes to Terms

We may update these Terms from time to time. Material changes take effect 30 days after posting; your continued use of the Site constitutes acceptance.

20. Contact

Questions about these Terms?  Email legal@kneskoskin.com or write to Legal Dept., 107 N Reino Rd., Suite 120, Newbury Park, CA 91320, USA. Phone: +1 800‑454‑3091 (US) | +1 310 402 2098 (international)