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Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to https://knesko.com/ and KNESKO, LLC (“Knesko Skin,” “we,” “our,” or “us”) and governs our data‑collection and data‑use practices. By using the Knesko Skin website or signing up for promotions and newsletters, you consent to the data practices described in this Statement.

 

 

Legal Bases for Processing (EEA/UK visitors)

We process your Personal Information only when we have a lawful basis to do so under the General Data Protection Regulation (“GDPR”) or UK GDPR—i.e., (i) your consent, (ii) performance of a contract with you, (iii) compliance with a legal obligation, or (iv) our legitimate interests that do not override your fundamental rights.

 

 

Collection of your Personal Information

Knesko Skin collects the following categories of information:

  • Identifiers – such as name, postal address, telephone number, e‑mail address, IP address, device identifiers.

  • Commercial information – products purchased, returned, or considered; payment card details (collected and processed securely by Shopify Payments).

  • Internet / electronic activity data – browser type, referring pages, time‑stamps, pixel tags, cookie identifiers (see “Cookies & Similar Technologies” below).

  • User‑generated content – information you post on reviews, public message boards or social media when you tag us.

  • Sensitive information – only where strictly necessary (e.g., allergy details you voluntarily supply during a skincare consultation).

  • When you access our Meditation Recordings, we collect stream analytics such as IP address, device type, timestamp, and listening duration to improve content delivery and user experience.

 

 

Children

  • We do not knowingly collect data from children under 13 (or under 16 in the EEA/UK). If you are a parent or guardian and believe your child has provided data to us, please contact privacy@kneskoskin.com so we can delete it.

 

 

Cookies & Similar Technologies

We and our partners (Shopify, Klaviyo, Google Analytics, Meta Platforms, etc.) use cookies and pixels to:

  • remember your cart and preferences,

  • analyse site traffic and performance,

  • show you relevant ads.

  • You may disable cookies via your browser settings or the “Cookie Settings” link in our site footer; doing so may limit certain site features and access to Digital Content streams.

 

 

Do Not Track & Global Privacy Control (GPC)

Our site honours GPC signals. When your browser sends a GPC header, we treat it as an opt‑out of the “sale” or “sharing” of data for cross‑context behavioural advertising under the California Consumer Privacy Act (“CCPA”) as amended by CPRA.

  • California residents may also exercise their right to opt‑out of the “sale” or “sharing” of Personal Information via the “Do Not Sell or Share My Personal Information” link located in our site footer.

  • Residents of Colorado, Connecticut, Nevada, Utah, and Virginia may exercise their state-specific privacy rights via the same footer link or by contacting us.

 

 

Use of your Personal Information

We use Personal Information to:

  • fulfil and manage your orders, returns, or exchanges;

  • send transactional or marketing communications (you may opt‑out at any time);

  • personalise your onsite and advertising experience;

  • improve our products and services;

  • detect, investigate, and prevent fraud or security incidents; and

  • comply with legal obligations.

We do not sell or rent customer lists. We share data only with trusted service providers (Shopify, Klaviyo, ShipStation, payment processors, carriers, IT and analytics partners) under written contracts that require them to keep your information confidential and to process it solely on our behalf.

  • We share limited streaming‑analytics data with our secure hosting provider (e.g., AWS CloudFront or Vimeo OTT) solely for the purpose of delivering Digital Content.

 

 

*Digital Content License

  • Digital Content

  • “Digital Content” refers to audio, video, or other intangible media—including KNESKO® Mask Meditation recordings—provided via download link, QR code, or streaming.

  • Limited License

  • Upon full payment, you are granted a personal, non‑exclusive, non‑transferable, revocable license to stream or download Digital Content for private, non‑commercial use. All copyrights remain the property of KNESKO LLC and its licensors.

  • Restrictions

  • You may not reproduce, resell, edit, distribute, publicly perform, or otherwise exploit the Digital Content without prior written permission from KNESKO LLC.

 

 

*Digital Content – Non‑Returnable

  • All purchases of Digital Content are final and non‑refundable once the download link or streaming access is delivered, unless otherwise required by law.

 

 

International Data Transfers

We are a U.S.‑based company that relies on Shopify’s recognised transfer mechanisms (Standard Contractual Clauses and, where applicable, UK Addendum) to lawfully transfer Personal Information from the EEA, UK or Switzerland to the United States and other jurisdictions.

  • EU Representative (GDPR Art. 27):

  • DataRep BV, Rue des Chartreux 19, 1000 Brussels, Belgium

  • Email: info@knesko.eu

  • UK Representative (UK GDPR Art. 27):

  • DataRep UK Ltd., 107–111 Fleet Street, London EC4A 2AB, United Kingdom

  • Email: info@knesko.co.uk

 

 

Retention of Personal Information

We keep Personal Information only as long as necessary for the purposes set out in this Policy (e.g., for the life of your account, plus any period required by law for tax, accounting, or audit purposes). When data is no longer needed, we securely delete or anonymise it.

 

 

Security of your Personal Information

We secure Personal Information through administrative, technical and physical safeguards, including:

  • TLS/SSL encryption of data in transit

  • tokenised payment processing through Shopify Payments

  • firewalls, access‑controls and multi‑factor authentication

  • regular penetration testing and staff privacy training

No internet transmission or storage system is guaranteed 100% secure, but we follow ISO‑27001‑aligned best practices.

 

 

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the Personal Information we hold about you

  • Correct or update inaccurate data

  • Delete your Personal Information

  • Restrict or object to certain processing

  • Port your data to another provider

  • Opt‑out of targeted advertising or the “sale/share” of data

  • Withdraw consent at any time (this will not affect prior processing)

  • Lodge a complaint with a Supervisory Authority (e.g., the Belgian DPA or UK ICO) if you believe we have infringed applicable data‑protection laws

To exercise any of these rights, please email privacy@kneskoskin.com or write to us (address below). We will verify your identity and respond within the timeframe required by applicable law.

 

 

Disclaimer / Limitation of Liability

All KNESKO products and services are intended for cosmetic and relaxation purposes only and are not substitutes for professional medical advice or treatment. We make no health claims, and your use of our website and products is at your own risk.

  • Digital Content, including meditation or wellness recordings, is provided “AS IS” for cosmetic and relaxation purposes only. It is not intended as a substitute for medical advice, diagnosis, or treatment. KNESKO makes no health or therapeutic claims and disclaims all implied warranties related to Digital Content.

 

 

Opt‑Out & Unsubscribe

You may opt‑out of marketing emails at any time by clicking “Unsubscribe” in the footer of our emails or by contacting us at newsletter@kneskoskin.com. Transactional messages (e.g., order confirmations) will still be sent.

 


Texas SMS & Telemarketing Disclosure

Where we send marketing text messages (SMS/MMS) to Texas residents or otherwise engage in telephonic solicitations directed to Texas, we comply with applicable Texas law, including the Texas Business & Commerce Code as amended to cover text messages.

Telephonic Seller Registration
 Where required, KNESKO, LLC holds a Texas Telephonic Seller Registration Certificate issued by the Texas Secretary of State pursuant to § 302.101. Registration Number: [TEX‑_____].

No‑Call and Opt‑Out
We honor the Texas no‑call rules and promptly process opt‑out requests. You may opt out of marketing texts at any time by replying STOP; we will confirm your request and cease further marketing texts to that number. Transactional or service messages (e.g., order or shipping confirmations) may still be sent.



Changes to this Statement

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Policy with an “Effective Date” below and, where required, seek your consent to material changes.

 

 

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Data Protection Officer
 KNESKO, LLC
 107 N Reino Rd #401
 Thousand Oaks, CA 91320
 United States
 Email: privacy@kneskoskin.com

 

 

Effective as of August 1, 2025

Carbon-neutral shipping on all orders